Most common questions

The item goes directly from the seller's inventory to yours, through Steam's trade system. Rentskins holds your money during the deal, and the seller only gets paid after Steam ends the trade protection, about 8 days later. If the seller doesn't deliver, the money goes back to you.

Not on the website. Login happens on Steam's official page and Rentskins never sees your password. In the app, you sign in with Steam to enable accepting trades on the website; the resulting session is stored encrypted and is only used for Rentskins trades. Be wary of anyone or any site asking for your password or Steam Guard codes on our behalf.

To confirm the account belongs to a real adult, prevent duplicate accounts and fraud, and identify you in payments. A verified email and phone are required to withdraw. This data is never shown to other users.

No. The platform is for people 18 and older only, and each ID can have only one account.

To protect you. Outside Rentskins nobody guarantees payment or delivery, and that's where most scams happen. That's why phone numbers, emails, links and social media are blocked in offers, declines and orders. Arranging a deal outside the platform is prohibited by the Terms of Use.

Follow the steps on the account deletion page. Ongoing transactions are completed first, and some records are kept for the period required by law.

The most common reasons are a card payment dispute with the bank or a top-up blocked by the payment anti-fraud system. The account stays frozen until the team reviews the case. Write to contato@rentskins.com.br to clarify.

PIX, credit card and cryptocurrency. The minimum deposit is R$ 20.00 (R$ 3.00 in crypto). Currently PIX has a 0% fee and card 5%; each method's fee shows up before you confirm. Balance added by card can be used for purchases and plans, but can't be withdrawn.

The seller has up to 48 hours to send the trade offer, but most send it much sooner. If the deadline passes with no delivery, the purchase is canceled automatically and you get the full amount back.

While the seller hasn't sent the offer, you can cancel 12 hours after the purchase and get 100% back. After the offer has been sent, declining or canceling the trade costs 4% of the amount, and you get the rest back.

Before accepting the offer, you can still decline (with the cancellation fee). Once accepted, the trade is completed on Steam and can't be undone by Rentskins. In that case, you can list the item again on the platform.

Yes, with a gift purchase. You enter the trade link of the person receiving it and confirm with a code sent to your phone. In this mode the seller has 12 hours to send.

On items with the “Offer” button, yes. You offer between 60% and 99% of the price and negotiate with the seller in up to 6 rounds.

Yes. In an order you describe the item and how much you're willing to pay, and resellers send offers with real items for you to choose from.

Yes. Without Steam Guard Mobile active for a few days, Steam holds your account's trades, and the offer can't be delivered in time. Turn it on in the Steam mobile app.

It's the address that lets people send trade offers to your Steam account. It must be from the same account you signed in with. If you generate a new link on Steam, update it in Settings too.

Yes. Sign in once with your Steam account in the Rentskins app and the “Accept offer” button starts working right on the website. If the session expires, just sign in to the app again. Accepting on Steam still works.

It's a period of about 8 days during which Steam allows a completed trade to be reversed. That's why the sale amount is only released to the seller when it ends. For the buyer, the item is in the inventory from the moment they accept.

Listing is free. On a sale, the standard fee is 2% of the amount. Resellers pay their plan's fee, which can be lower or zero.

When Steam's trade protection ends, about 8 days after the buyer accepted the offer. Until then, the amount shows up as pending.

48 hours from the purchase (12 hours for gift purchases). After the deadline, the sale is canceled, the buyer gets everything back and the failure counts against your store's reputation.

Rentskins buys your item right away, without waiting for a buyer. The amount shows up before you confirm. Items under R$ 20.00 aren't eligible, and the amount is also released after the trade protection.

Via PIX (minimum of R$ 20.00) or in USDT (minimum of R$ 50.00, plus a US$ 0.30 network fee). The standard withdrawal fee is 3%. You need a verified email and phone, and requests are answered within 24 hours.

No. Card balance can be used for purchases and plans. You can withdraw your sales balance and what came in via PIX or cryptocurrency. If you want unused card balance back, ask at contato@rentskins.com.br: it's refunded to the card itself.

Lower or zero sales fees, a store with a custom link and banner, a dashboard with store statistics and, depending on the plan, access to orders and other features. The full comparison is on the plans page.

On the plans page. In the first 7 days you can withdraw: the plan ends immediately and the amount paid is refunded, minus 2% of the sales made with zero fees and R$ 2.00 per free boost used. If you paid by card, the refund goes to the card. After that period, canceling keeps the plan until the end of the paid period, with no refund.

The store's own numbers: Success Rate (completed sales), Response Rate, Average Delivery, sales made and unique buyers, plus the rating and testimonials from buyers. Deliveries that fail due to the seller lower the Success Rate.

No. We only share what's necessary with those who help run the platform, such as Steam and payment processors. The full list is in the Privacy Policy.

Yes. Analytics and advertising cookies are only turned on if you accept. To change your choice, use “Manage cookies” in the site footer.